Shipping policy
Last updated: 30 September 2026
1. Available destinations
The online store currently accepts orders for delivery to Spain and to other European Union member states available at checkout. To complete a purchase, the destination country must be part of an active market and have an applicable shipping rate.
Destinations outside the European Union are not currently enabled for completing purchases in this Shopify store. The existence of a technical zone or a rate being configured does not mean that sales are enabled.
2. Order preparation
Orders are prepared on working days, Monday to Friday, excluding public holidays in Barcelona and exceptional circumstances. Product availability is confirmed during order processing. If a product is unavailable after purchase, we will contact you to offer a solution or refund the corresponding amount.
3. Rates, free shipping and estimated delivery times
3.1. Mainland Spain: standard GLS and express DHL
Free standard GLS shipping to mainland Spain on orders of €75 or more after discounts. Select GLS Barcelona or GLS Península at checkout. This offer does not include DHL Express or deliveries to the Balearic Islands, Canary Islands, Ceuta, Melilla or international destinations. Checkout will indicate whether your order qualifies for free shipping before you confirm your purchase.
Below this amount, GLS prices vary by weight and delivery area: from €4.40 in Barcelona and from €5.51 in the rest of mainland Spain, within the available weight bands up to 40 kg. The exact amount is shown before payment; there is no single rate for all parcels.
DHL Express Domestic is a paid express alternative: its charge still applies even if the order reaches or exceeds €75 after discounts. For the available weight bands up to 10 kg, the configured rates range from €22 to €44, depending on weight. The estimate shown is 1 to 2 business days in transit.
The estimated transit time for GLS BusinessParcel in mainland Spain is 24 to 72 business hours (1 to 3 business days) from collection by GLS. Order preparation takes place beforehand and is not included in this transit time.
3.2. Balearic Islands, Canary Islands, Ceuta and Melilla
For these destinations, standard shipping costs €15 for orders below €100 and is free on orders of €100 or more after discounts, provided this option is available for the specified address. This condition applies specifically to these areas: the mainland threshold of €75 does not apply.
Free shipping applies only to the standard option indicated at checkout. It does not make DHL Express or other paid services free, even if the order exceeds the minimum. Alternatives calculated by destination, weight and service may appear; check their price before confirming.
If shipping to the Balearic or Canary Islands uses GLS Carga Marítima, the estimated transit time is 5 to 10 working days from collection, in addition to preparation time. This timeframe does not automatically apply to Ceuta, Melilla or other services. Check the estimate for the selected service; if no estimate appears for your destination, contact Farmacia Barcelona before completing your purchase.
3.3. European Union, excluding Spain
The Envío Unión Europea option has a standard rate of €8.99 and no free shipping threshold. Neither the €75 nor the €100 free shipping minimum applies to this rate. Other carrier-calculated options may appear when available for your address; their cost depends on the destination, weight and service and is shown before payment.
The countries currently enabled are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden, subject to the availability of an applicable rate for the specific address.
The timeframe depends on the country and selected service; there is no single delivery timeframe for the whole European Union. Check the available estimate before paying and, if none appears for your destination, contact Farmacia Barcelona before completing your purchase. Europe is not the same as the European Union: the United Kingdom, Switzerland, Norway and other destinations outside the EU are not currently enabled in this store.
3.4. Final amounts and delivery times
The available options depend on the destination, order weight and selected service. Check the final shipping cost and applicable taxes before paying, especially after changing products, quantities, discounts or the address. The amounts stated here reflect the rates configured on the update date; any change will be shown before you confirm your purchase.
Delivery times are estimates, not a guarantee of delivery on a specific date, unless expressly stated otherwise. They may be affected by public holidays, carrier incidents, security checks, lack of access to the address or other circumstances beyond the reasonable control of Farmacia Barcelona. In all cases, the maximum time limits and rights provided by consumer law will be respected.
4. Carrier and tracking
GLS is the standard carrier and DHL Express is the paid express alternative when available for your address. Correos is not offered as a shipping option. Where tracking is available, you will receive a link by email. A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.
5. In-store collection
In-store collection is available when shown as an option at checkout. Wait for confirmation that your order is ready before travelling to the store. The collection point is:
Farmacia Barcelona
Passeig de Gràcia 90
08008 Barcelona, Spain
We may ask for the order number and a document that allows us to verify the identity of the person authorised to collect it.
6. Incorrect address, absence and uncollected parcels
Check the address carefully before paying. If you find an error, contact info@farmaciabarcelona.com immediately. We will try to correct it while the order has not yet been prepared or handed to the carrier, but cannot guarantee later changes.
If delivery cannot be completed because of an incorrect address, repeated absence or failure to collect, we will contact you to agree on the appropriate solution. Any cost that may lawfully be passed on will be disclosed and justified before a new shipment is made. This clause does not limit consumer rights or transfer risk before the consumer has physically received the order.
7. Incidents, damage or loss
If tracking shows delivery but you have not received the parcel, or if the order arrives damaged, contact info@farmaciabarcelona.com or call +34 607 16 18 55 as soon as possible. We will remain responsible for liaising with the carrier and apply the appropriate measures without reducing your statutory rights.
8. Taxes and customs
Applicable prices and taxes are displayed before payment. As active markets are currently limited to Spain and the European Union, this policy does not advertise regular shipments to third countries. If new destinations are enabled, availability, taxes, customs duties, import costs and who bears each amount will be disclosed before purchase.
9. Contact
Email: info@farmaciabarcelona.com
Telephone: +34 607 16 18 55